Privacy Policy

Last updated: 16 September 2026

1. Who We Are

Vioscale Technologies Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are a technology company registered in England and Wales, providing web design, development, digital marketing, AI services, and related technology solutions.

• Company name: Vioscale Technologies Ltd
• Address: Homington Avenue, Coate, Swindon, Wiltshire, SN3 6AA, United Kingdom
• Email: info@vioscale.co.uk
• Phone: +44 7438 112197

If you have any questions about this privacy policy or how we handle your personal data, please contact us using the details above.

2. What Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Contact form submissions: Full name, email address, phone number, company name, service interest, and your message.
• Quote request submissions: Full name, email address, phone number, company name, service required, estimated budget, preferred timeline, and project details.
• Live chat conversations: Name, email address, and the content of your chat messages.
• Email correspondence: Any personal data contained in emails you send to us.

2.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage data: Pages visited, time spent on pages, click patterns, referring website, and navigation paths through our site.
• Cookie data: Information collected through cookies and similar tracking technologies. Please see our Cookie Policy for full details.

2.3 Information from Third Parties

• Analytics providers: Google Analytics provides aggregated and anonymised data about website usage.
• Advertising platforms: Meta (Facebook) Pixel provides data about interactions with our advertisements.

3. How We Use Your Data

We use your personal data for the following purposes:

Purpose	Legal Basis (UK GDPR Article 6)
Responding to your enquiries and providing quotes	Legitimate interest / Pre-contractual steps
Delivering services you have contracted us for	Performance of a contract
Sending project updates and invoices	Performance of a contract
Improving our website and services	Legitimate interest
Website analytics and performance monitoring	Consent (via cookie consent)
Remarketing and targeted advertising	Consent (via cookie consent)
Providing live chat support	Legitimate interest
Complying with legal obligations	Legal obligation

4. Third-Party Data Processors

We share your personal data with the following categories of third-party processors, all of whom are contractually required to protect your data:

• Google Analytics – Website analytics and usage tracking. Google Privacy Policy
• Meta (Facebook) Pixel – Advertising measurement and remarketing. Meta Privacy Policy
• Web hosting provider – Hosting and server infrastructure for our website.
• Email service provider – Processing and delivery of emails related to enquiries and services.
• Chat service provider – Delivering live chat functionality on our website.

We do not sell, trade, or rent your personal data to any third party.

5. International Data Transfers

Some of our third-party processors (such as Google and Meta) may transfer your data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).
• Transfers to countries with an adequacy decision from the UK government.
• Binding Corporate Rules where applicable.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact and quote form submissions: Up to 2 years after your last communication with us, or longer if a contractual relationship exists.
• Client project data: For the duration of the project plus 6 years (in line with HMRC record-keeping requirements).
• Chat transcripts: Up to 12 months.
• Analytics data: Up to 26 months (Google Analytics default).
• Cookie data: Varies by cookie – see our Cookie Policy.

After these periods, your data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted via our website.
• Secure hosting infrastructure with firewalls and intrusion detection.
• Regular security updates and vulnerability patching.
• Access controls limiting who within our organisation can access personal data.
• Secure password policies and two-factor authentication where applicable.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the highest practical standard.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access – Request a copy of the personal data we hold about you.
• Right to rectification – Request correction of inaccurate or incomplete data.
• Right to erasure – Request deletion of your personal data (the "right to be forgotten").
• Right to restrict processing – Request that we limit how we use your data.
• Right to data portability – Request your data in a structured, machine-readable format.
• Right to object – Object to processing based on legitimate interest, including direct marketing.
• Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please email us at info@vioscale.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to resolve your concerns before you contact the ICO. Please reach out to us first at info@vioscale.co.uk.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.